For motorcycle parts distributors Oxford Products, streamlining the ordering process between the field sales team and head office was a key driver when choosing PixSell. Alongside implementing an InterSell trade website, they are seeing positive results in all areas when shifting products both online; and via an iPad.
Before adopting PixSell, the Oxford sales team would be in regular contact with head office to clarify stock levels and pricing – proving an arduous task for head office staff to communicate the correct information back to each rep. Now, the reps are able to view live product information, instantly creating an order to go back to head office.
Success in their market means that Leo relies on a high level of service to its customers. With the above challenges, there was a real risk of compromising both order turnaround and customer satisfaction.