Our in-house support team run our Service Desk to provide an outstanding level of service. We want our customers to feel you can call or email us with any question – safe in the knowledge you will receive a prompt, professional and friendly response.
For the majority of cases we will help you immediately; however if we need work on your issue, we will get back to you as soon as we can.
You will be reassured to know our call logging system keeps track of your query from the point we log it to when we close it. All Service Desk staff annotate the calls with any progress, so the individual picking up the telephone, will have all your details to hand.