Since launching PixSell iPad ordering, lighting suppliers Där Lighting are seeing an increase in sales both on the road and at trade exhibitions. At head office, more time is available to spend on communication with customers.
Där have a sales team of 9 who use PixSell across the UK. Each rep has access to all customer account history, alongside individual product information and attributes. New products and collections are released twice a year with the items promptly listed on PixSell. Orders captured on the road and at trade shows are now processed on the same day – reducing order turnaround times by an average of 24 hours.
At head office, less pressure is being put on the admin team to answer rep queries regarding stock availability and specific pricing, because the reps have all the information they need. Various forms including pricing lists and product brochures are now available to the rep on the iPad, and can be sent to the customer during the call. Information including sales history and buying trends are also visible – allowing for up-sell opportunities.