Just as decorating distributors LG Harris envisioned an ordering system which would propel their sales team into the modern day, Aspin delivered. Since launching PixSell at Spring Fair in 2017, reports are positive, with the 17 strong Harris sales reps embracing the transition to digital order catalogues via an iPad.
For Harris, moving the sales team away from taking orders via pen and paper in the field was a bold move, driven by the need to automate the way they had been working. Prior to implementing PixSell, orders would need to be faxed or posted back to head office, causing delays in processing. The reps are now able to create an instant order acknowledgement, enabling quicker delivery times and also allowing more time for more customer visits. “There was initially some reluctance from our reps to adopt a new order capture system”, Head of Customer Service at LG Harris Rachel Howard told us. “After being reassured on the benefits of PixSell they have now embraced the software and see it as a real asset to their jobs. It has made life much easier for everyone as orders are processed without error and within a quicker delivery time.”